According to a recent national survey of 2,000 UK adults, commissioned by Škoda UK, 47% of potential customers value being able to research from home when buying a new car.
However, the Škoda survey highlights the ongoing importance of physical interaction before purchasing a car. While 82% of respondents prefer some form of in-person engagement, 78% consider a test drive as essential. Expert knowledge (47%), product demonstrations (36%), and face-to-face interaction were also cited as key factors influencing their decision.
The survey reveals British consumers’ shopping habits. With 77% of respondents spending up to two hours a day browsing online, the appeal of digital convenience is clear: 59% cited ease and simplicity as their main reason for shopping this way. This highlights a key insight in the context of car buying - customers crave convenience, but also the added reassurance of a physical car dealership experience.
This blend of digital exploration and real-world reassurance is exactly what Škoda’s new Amazon showroom aims to deliver.