Contact Us

Customer Service information

Showrooms and workshops across the UK are now open for a full range of services, except where local restrictions are in place.

Please contact your local ŠKODA retailer via email or phone and we will be delighted to deal with your enquiry. You can also take a tour of our cars via our Virtual Showroom.

There’s lots of advice and answers to the most frequently asked questions here and if your question’s not answered you can email us directly here, if you really need to speak to us direct, call 03330 037 504.

Opening hours:

Monday to Friday: 08:00–18:00

Saturday: 09:00-17:00

If your query is about finance, please visit https://customer.vwfs.co.uk/contact-us.html for advice, or, if you would like to view and manage your finance agreement you can do this online here.

ŠKODA representative supporting a customer on phone.

Got a question?

Our Live Chat team are bona fide ŠKODA experts and always happy to help.
Opening hours: 7 days a week: 08:00-22:00

Call line: Monday - Friday: 08:00-18:00
Saturday: 09:00-17:00

LIVE CHAT

ŠKODA sales representative helping customer in retailer.

Interact with a ŠKODA product host in real time

How would you like for ŠKODA’s latest models to pull up in your living room or office? Virtually speaking. Guided in real time by one of our ŠKODA experts.

TAKE A TOUR

More ways to get in touch

ŠKODA Customer Services

Tel: 03330 037 504

For any general enquiries.

Lines open

Monday - Friday: 08:00-18:00

Saturday: 09:00-17:00

ŠKODA Finance Customer Services

Tel: 0370 333 4449

Visit our financial services website here to find out more information and how to contact us during this time.

Please note our phone lines are extremely busy due to the COVID-19 situation. Please only call if your query is urgent. We appreciate your patience at this time.

More information on payment deferrals (also known as ‘holidays’) is available here.

Lines open Monday – Friday: 09:00-17:00

customerservices@vwfs.co.uk