Customer Service information
Across the UK, our retailer teams continue to be available via telephone or online for any sales enquiries or appointment booking.
Our retailers are complying with the latest government advice on COVID-19 which varies by country:
In England, vehicle handovers are still available as are vehicle servicing, MOT and parts sales by appointment.
In Scotland, within the areas under Level 4 Lockdown, external vehicle display areas remain open, while vehicle handovers are available along with vehicle servicing, MOT and parts sales by appointment.
In other areas of Scotland as well as Wales and Northern Ireland, showrooms are fully open for you to visit for new and used car sales as well as servicing, MOT and parts sales.
There’s lots of advice and answers to the most frequently asked questions here, and if your question’s not answered you can contact us directly.
If your query is about finance, please visit our Financial Services site for advice.
Got a question?
Our Live Chat team are bona fide ŠKODA experts and always happy to help.
Opening hours: 7 days a week: 08:00-22:00
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More ways to get in touch
ŠKODA Customer Services
Tel: 03330 037 504
For any general enquiries.
Lines open:
Monday - Friday: 08:30-17:30
ŠKODA Extended Warranty
Tel: 0333 043 3782
Lines open Monday–Friday: 08:00-17:00
Email us
You can still reach us via email
To enquire about becoming a ŠKODA Authorised Dealer or Authorised Repairer please email us: standards@skoda.co.uk