Customer Service information

In line with Government advice, our showrooms are fully open. We’re taking showroom and test drive appointments and looking forward to welcoming you back.

Remember, you can still buy from home and your local retailer will be pleased to offer you remote purchase options for new and used cars. It’s your choice.

We are also open for a range of aftersales services, including repairs and MOT and available via telephone or online for any sales or servicing enquiries.

There’s lots of advice and answers to the most frequently asked COVID-19 questions hereand if your question’s not answered please contact us directly using the form below. Additionally, when one of our Customer Service Advisors is available our Live Chat facility will appear on the bottom right of the screen.

Got a question?

Our Live Chat team are bona fide ŠKODA experts and always happy to help.


When one of the team is available the Live Chat facility will appear on the bottom right of the screen.


Opening hours: 7 days a week: 08:00-22:00

 

Interact with a ŠKODA product host in real time

How would you like for ŠKODA’s latest models to pull up in your living room or office? Virtually speaking. Guided in real time by one of our ŠKODA experts.

Request a video appointment

Your local retailer can help you find your perfect ŠKODA without you having to leave the sofa. During a video appointment we can show you around cars in the showroom and even share information with you on screen.

More ways to get in touch

ŠKODA Customer Services

Tel: 03330 037 504

For any general enquiries.

Lines open:

Monday - Friday: 08:30-17:30

ŠKODA Finance Customer Services

Tel: 0370 333 4449

Visit our financial services website here to find out more information and how to contact us during this time.

More information on payment deferrals (also known as ‘holidays’) is available here.

Lines open Monday – Friday: 09:00-18:00

customerservices@vwfs.co.uk

Speak to us on social

Facebook

Contact us privately using Facebook messenger.

Twitter

Contact us privately using Twitter direct message.

Instagram

Contact us privately using Instagram direct message.

ŠKODA Extended Warranty

Tel: 0333 043 3782

Lines open Monday–Friday: 08:00-17:00

Email us

Send us an email, including the relevant customer and vehicle details to: customerservices@skoda.co.uk

To enquire about becoming a ŠKODA Authorised Dealer or Authorised Repairer please email us: standards@skoda.co.uk

Alternatively...

Try our frequently asked questions (FAQs) page.