Customer Service information

Across the UK, our retailer teams continue to be available via telephone or online for any sales enquiries or appointment booking.

Our retailers are complying with the latest government advice on COVID-19 which varies by country:

In England, vehicle handovers are still available as are vehicle servicing, MOT and parts sales by appointment.

In Scotland, within the areas under Level 4 Lockdown, external vehicle display areas remain open, while vehicle handovers are available along with vehicle servicing, MOT and parts sales by appointment.

In other areas of Scotland as well as Wales and Northern Ireland, showrooms are fully open for you to visit for new and used car sales as well as servicing, MOT and parts sales.

There’s lots of advice and answers to the most frequently asked questions here, and if your question’s not answered you can contact us directly.

If your query is about finance, please visit our Financial Services site for advice. 

ŠKODA representative supporting a customer on phone.

Got a question?

Our Live Chat team are bona fide ŠKODA experts and always happy to help.
Opening hours: 7 days a week: 08:00-22:00


ŠKODA sales representative helping customer in retailer.

Interact with a ŠKODA product host in real time

How would you like for ŠKODA’s latest models to pull up in your living room or office? Virtually speaking. Guided in real time by one of our ŠKODA experts.

More ways to get in touch

ŠKODA Customer Services

Tel: 03330 037 504

For any general enquiries.

Lines open:

Monday - Friday: 08:30-17:30

ŠKODA Finance Customer Services

Tel: 0370 333 4449

Visit our financial services website here to find out more information and how to contact us during this time.

More information on payment deferrals (also known as ‘holidays’) is available here.

Lines open Monday – Friday: 09:00-17:00

ŠKODA Extended Warranty

Tel: 0333 043 3782

Lines open Monday–Friday: 08:00-17:00

Email us

You can still reach us via email

Get in touch

To enquire about becoming a ŠKODA Authorised Dealer or Authorised Repairer please email us:


Try our frequently asked questions (FAQs) page.