CONTACT US

Latest information from ŠKODA

Our customers, colleagues and communities are at the heart of everything we do. We want to reassure you we’re following government advice, and working responsibly with our retailer network to support our customers, while maintaining the safety of all.

The majority of our retailers are open for service and repair, and at some sites (England only) we're also able to hand over vehicles to customers. Please contact our sales team via email or phone and we will be delighted to deal with your enquiry. Although our showrooms remain closed for now, we are always digitally open. You can also take a tour of our cars via our Virtual Showroom.

If your query is about finance, please visit https://customer.vwfs.co.uk/contact-us.html for advice, or, if you would like to view and manage your finance agreement you can do this online here.

If you’re a key worker, as defined by the government, and need urgent vehicle maintenance please contact our Customer Service Centre on 0114 450 3302.

There’s lots of advice and answers to the most frequently asked questions here and if your question’s not answered you can email us directly here.

Please be assured ŠKODA is continuing to work closely with all our partners and communities, so we can move forward together.

Thank you for your understanding.

ŠKODA representative supporting a customer on phone.

Got a question?

Our Live Chat team are bona fide ŠKODA experts and always happy to help.
Opening hours: 7 days a week, 8am - 10pm

Call line: Monday - Friday 8:00am - 6:00pm

LIVE CHAT

 

ŠKODA sales representative helping customer in retailer.

Interact with a ŠKODA product host in real time

How would you like for ŠKODA’s latest models to pull up in your living room or office? Virtually speaking. Guided in real time by one of our ŠKODA experts.

TAKE A TOUR

More ways to get in touch

ŠKODA Customer Services

Tel: 03330 037 504

For any general enquiries.

Lines open

Monday - Friday - 08:00 - 18:00

Saturday - 09:00 - 17:00

ŠKODA Finance Customer Services

Tel: 0370 333 4449

Visit our financial services website here to find out more information and how to contact us during this time.

Please note our phone lines are extremely busy due to the COVID-19 situation. Please only call if your query is urgent. We appreciate your patience at this time.

More information on payment deferrals (also known as ‘holidays’) is available here.

Lines open Monday – Friday 09:00-17:00

customerservices@vwfs.co.uk

ŠKODA Extended Warranty

Tel: 0333 043 3782

Lines open Monday – Friday 08:00-17:00

Email us

You can still reach us via email

Get in touch

To enquire about becoming a ŠKODA Authorised Dealer or Authorised Repairer please email us: standards@skoda.co.uk

ALTERNATIVELY...

Try our frequently asked questions (FAQs) page.