CONTACT US

Coronavirus (COVID-19)

We’re working hard to help as many customers as possible during the current coronavirus crisis, but have had to make some changes to our usual service to make sure we’re following government guidelines and looking after our communities, colleagues and customers.

If you’re a key worker, as defined by the government, and need urgent vehicle maintenance please contact our Customer Service Centre on 0114 450 3302.

If you have a general enquiry many of our retailers are still available via telephone and email, please contact them directly. You can find your local retailer here.

There’s lots of advice and answers to the most frequently asked questions here and if your question’s not answered you can email us directly below. If your query is urgent and you really need to speak to us directly, call 03330 037 504 or use our live chat services below. Please note, because we’re prioritising contact from keyworkers and those with urgent mobility requirements, and there are fewer staff available than normal, there may be a delay in response.

If your query is about finance, please visit ŠKODA Financial Services below for advice.

Thank you for your understanding.


ŠKODA representative supporting a customer on phone.

Got a question?

Our Live Chat team are bona fide ŠKODA experts and always happy to help.
Opening hours: 7 days a week, 8am - 10pm

Call line: Monday - Friday 8:30am - 5:30pm


 

ŠKODA sales representative helping customer in retailer.

Interact with a ŠKODA product host in real time

How would you like for ŠKODA’s latest models to pull up in your living room or office? Virtually speaking. Guided in real time by one of our ŠKODA experts.

TAKE A TOUR

More ways to get in touch

ŠKODA Customer Services

For any general enquiries.

Tel: 03330 037 504

Lines open Monday - Friday 08:30am - 17:30pm

ŠKODA Finance Customer Services

Tel: 0370 333 4449

 Please note our phone lines are extremely busy due to the COVID-19 situation. Please only call if your query is urgent. We appreciate your patience at this time.

Lines open Monday – Friday 08:00-20:00 Saturday 09:00-17:00

customerservices@vwfs.co.uk

ŠKODA Extended Warranty

Tel: 0333 043 3782

Lines open Monday – Friday 08:00-17:00

Email us

You can still reach us via email

Fill a form

To enquire about becoming a ŠKODA Authorised Dealer or Authorised Repairer please email us: standards@skoda.co.uk

ALTERNATIVELY...

Try our frequently asked questions (FAQs) page.