Contact us
Customer Service information
In line with Government advice, our showrooms are fully open. We’re taking showroom and test drive appointments and looking forward to welcoming you back.
Remember, you can still buy from home and your local retailer will be pleased to offer you remote purchase options for new and used cars. It’s your choice.
We are also open for a range of aftersales services, including repairs and MOT and available via telephone or online for any sales or servicing enquiries.
There’s lots of advice and answers to the most frequently asked COVID-19 questions here, and if your question’s not answered please contact us directly using the form below. Additionally, when one of our Customer Service Advisors is available our Live Chat facility will appear on the bottom right of the screen.
Got a question?
Our Live Chat team are bona fide ŠKODA experts and always happy to help.
When one of the team is available the Live Chat facility will appear on the bottom right of the screen.
Opening hours: 7 days a week: 08:00-22:00
Interact with a ŠKODA product host in real time
How would you like for ŠKODA’s latest models to pull up in your living room or office? Virtually speaking. Guided in real time by one of our ŠKODA experts.
Request a video appointment
Your local retailer can help you find your perfect ŠKODA without you having to leave the sofa. During a video appointment we can show you around cars in the showroom and even share information with you on screen.
More ways to get in touch
ŠKODA Customer Services
Tel: 03330 037 504
For any general enquiries.
Lines open:
Monday - Friday: 08:30-17:30
ŠKODA Finance Customer Services
Tel: 0370 333 4449
Visit our financial services website here to find out more information and how to contact us during this time.
Lines open Monday – Friday: 09:00-18:00
Speak to us on social
Contact us privately using Facebook messenger.
Contact us privately using Twitter direct message.
Contact us privately using Instagram direct message.
ŠKODA Extended Warranty
Tel: 0333 043 3782
Lines open Monday–Friday: 08:00-17:00
Email us
Send us an email, including the relevant customer and vehicle details to: customerservices@skoda.co.uk
To enquire about becoming a ŠKODA Authorised Dealer or Authorised Repairer please email us: standards@skoda.co.uk
Alternatively...
Try our frequently asked questions (FAQs) page.