Your Škoda Financial Services account
The easy way to manage your Škoda finance online
Once you’ve registered and logged in to manage your account online, you can view your agreement, edit details when you need to, make payments and request statements or your settlement figure. This service is for non-business customers only. Business customers, please visit the Fleet section of this website. If you would like to know more about Škoda car finance, please visit our Finance section.
Keep us up to date
If you’ve changed address or need to make any other change to the details of your Škoda car finance agreement – because you’re planning to drive your car abroad, for example – you can let us know by using a simple online form.
To make your life easier, we’ve compiled answers to a list of the most frequently asked questions about Škoda Financial Services.
Car Finance Account FAQs
Any private individual (non-business) customers with a Personal Contract Plan, Contract Hire, Lease Purchase or Hire Purchase Agreement can access their Škoda car finance account online now, but we will be adding more access for other products soon. If you need to discuss another account type with us, please be aware that although we are working hard to answer all our customer calls, you may experience a longer wait than usual. For more information, please visit our Contact Us page.
Signing up is simple and only takes minutes. To register, you will need to input your email address and a password which should be at least 6 characters.
For security reasons we need to validate your details with the following information (as stated in your agreement with us):
- Your first name and surname
- Your date of birth
- Your vehicle registration number
- The last 4 digits of your 8-digit bank account number
On your dashboard you can see all your active Škoda car finance agreements and the details associated with them, including contract details, vehicle details and your details. Actions you can carry out include:
- Change payment date
- Change contact and personal details
- Request a settlement figure or documents
- Pay arrears
- Change bank account
- Review end of contract options
- View and retrieve documents which have previously been sent to you
- Request contact
You will be able to retrieve some documents that have previously been sent to you. Please login to view your Document Centre.
- Login/Register: Sign in to your account (or register if you haven't already).
- Manage Account: Once logged in, you can view your agreement details, payment history, and request specific statements, including an amortisation statement showing your remaining capital and interest.
Your options are dependent on the type of agreement you have (Personal Contract Plan, Contract Hire, Lease Purchase or Hire Purchase) and whether you’re in the cooling-off period. To view details, manage your account and request figures, sign in to your account (or register if you haven't already).
For help ending your agreement, call Volkswagen Financial Services on 0800 912 3558 (Mon-Fri 9am-7pm, Sat 9am-1pm).
Please visit our Customer Concern Policy page.
If you have any questions, need any support or would prefer to talk to someone we are here for you. Please visit our Contact Us page.