The study, now in its second year, measured problems experienced during the past 12 months by original owners of vehicles in the UK after 12-36 months of ownership. The findings were based on responses from more than 13,000 owners of 2013-2015 models.
J.D. Power examined 177 problem symptoms across eight categories: engine and transmission; vehicle exterior; driving experience; features/controls/displays (FCD); audio/communication/entertainment/navigation (ACEN); seats; heating, ventilation and cooling (HVAC); and vehicle interior. Overall dependability was determined by the number of problems experienced per 100 vehicles (PP100), with a lower score reflecting higher quality.
ŠKODA ranked the highest for vehicle dependability with a score of 66 PP100 – an even better result than the brand recorded in 2015 and 13 points clear of its nearest rival. The overall industry average was 113 PP100.
The 2016 survey also studied vehicle dependability in key sectors and, once again, ŠKODA models were at the top. The Fabia was ranked at the most dependable car in the Small Car category, while the Yeti finished top of the Compact SUV sector. The Octavia also performed well, finishing second in the Compact Car category.
ŠKODA UK has launched its first online showroom. Customers can access the ŠKODA Live Tour on their computer, tablet or smartphone – and gain the showroom experience at a time and place that suits them. ŠKODA Live Tour instantly connects the customer to a ŠKODA Product Host by an internet video link, who takes them into the Live Tour showroom and introduces the ŠKODA models.
ŠKODA’s new compact SUV is called the KAROQ. The name and its spelling originate from the language of the Alutiiq, an indigenous tribe who live on an island off the southern coast of Alaska. For the name of the new compact SUV, ŠKODA has drawn on the spelling of the ŠKODA KODIAQ and in doing so, has created a consistent nomenclature for the brand’s current and future SUV models. The ŠKODA KAROQ will be introduced to the public for the first time in Stockholm on 18 May and represents a further milestone in ŠKODA’s SUV campaign.
© ŠKODA AUTO a.s. 2017