The study, now in its second year, measured problems experienced during the past 12 months by original owners of vehicles in the UK after 12-36 months of ownership. The findings were based on responses from more than 13,000 owners of 2013-2015 models.
J.D. Power examined 177 problem symptoms across eight categories: engine and transmission; vehicle exterior; driving experience; features/controls/displays (FCD); audio/communication/entertainment/navigation (ACEN); seats; heating, ventilation and cooling (HVAC); and vehicle interior. Overall dependability was determined by the number of problems experienced per 100 vehicles (PP100), with a lower score reflecting higher quality.
ŠKODA ranked the highest for vehicle dependability with a score of 66 PP100 – an even better result than the brand recorded in 2015 and 13 points clear of its nearest rival. The overall industry average was 113 PP100.
The 2016 survey also studied vehicle dependability in key sectors and, once again, ŠKODA models were at the top. The Fabia was ranked at the most dependable car in the Small Car category, while the Yeti finished top of the Compact SUV sector. The Octavia also performed well, finishing second in the Compact Car category.
ŠKODA customers are the happiest car owners in Britain, according to the UK's largest independent automotive customer satisfaction survey, Driver Power. The brand secured an incredible gold rush of awards in the Driver Power 2017 New Car Survey with the Superb and Yeti proving to be the star performers, taking first and second place in the overall Car of the Year ranking. The duo also took top honours in their respective segment categories, outscoring the competition in the survey's individual vehicle attribute sections. In total, ŠKODA was awarded 10 Gold, Silver and Bronze awards.
© ŠKODA AUTO a.s. 2018