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Changes to the EV buying process
Find out how the buying process for Škoda electric vehicles has changed.
The buying process for Škoda electric vehicles has changed
Customers will now buy our electric vehicles direct from Škoda UK giving them confidence that the price they see on the website is the same as the invoice price they will be charged in their chosen Retailer, wherever they are in the UK (subject to any price adjustments we make, which may take some time to be displayed correctly on our website and other materials).
Although customers will now buy their vehicle direct from Škoda UK, the Retailer will still be there to help customers with specialist product knowledge and advice helping them to buy the right car for them and their lifestyle. And of course, the Retailer will be on hand to deliver the same expert servicing and maintenance they do today.
If you have any questions on buying/ordering a Škoda electric vehicle, you can look at our frequently asked questions below or contact your local Škoda Retailer for further assistance.
Buying from Škoda UK
I have a good relationship with my local Retailer. Can I still go there to purchase my Škoda?
Yes of course. Your local Škoda Retailer will remain the face of the Škoda brand in your area. The Škoda Retailers will still be there to help customers with specialist product knowledge and advice helping you buy/order the right car for you and your lifestyle. And of course, the Škoda Retailer will be on hand to deliver the same expert servicing and maintenance they do today. But contractually you will buy your new electric vehicle from us and not from the Retailer.
Will I be able to test drive a vehicle?
Yes. Škoda UK will allow Retailers to offer, on Škoda’s behalf, a suitable line‐up of demonstrator vehicles across the range . Your ability to test drive is not affected by the move to this new sales model. To request a test drive click here.
Can I still part-exchange my existing vehicle when purchasing a Škoda?
Yes you can, however there are some changes to the process. The Škoda Retailer may agree to purchase your current vehicle under an entirely separate contract between you and the Škoda Retailer. Škoda will not, under any circumstances, be a party to any such separate contract entered into with a Škoda Retailer in relation to the purchase of your current vehicle.
If you are funding the vehicle yourself, you may wish to use all (or some) of the proceeds from the sale of your current vehicle to the Škoda Retailer as a cash contribution amount towards the price of the new vehicle. In these circumstances, any proceeds of sale being used as a cash contribution amount towards the price of the new vehicle will be retained by the Škoda Retailer on Škoda’s behalf and paid to Škoda direct.
If you are taking out a finance product for the vehicle, you may wish to use all (or some) of the proceeds from the sale of your current vehicle as a cash contribution amount towards the price of the new vehicle. In these circumstances, any proceeds of sale being used as a cash contribution amount towards the price of the new vehicle will be retained and paid to Škoda on behalf of the relevant finance provider. This cash contribution amount will be taken into account for the purposes of determining the finance amount under the separate finance agreement with the finance provider.
Notwithstanding any changes to the part exchange valuation, all customers remain fully liable for any cash contribution amount they are required to pay in relation to the new vehicle.
I haven't received my order confirmation email, what do I do?
Your order confirmation email should arrive within 10 working days. If your email hasn't arrived, please speak to the Škoda Retailer (who will be acting on our behalf as our Agent when processing electric vehicle orders) . They can check your email address has been entered into the system correctly and follow-up with Škoda UK to confirm the status.
Delivery & Servicing
Will the vehicle be delivered to my home?
Škoda UK will deliver the vehicle to the Škoda Retailer premises for handover to the customer. Any requirements for home delivery should be discussed directly with your chosen Retailer. If possible, any delivery service will be provided under a separate contractual arrangement between the Škoda and you (to which Škoda will not be a party).
Will my vehicle be delivered any quicker when I buy directly from Škoda?
No, there are no physical changes to the way we build & deliver our cars into our network.
Where do I service my vehicle if I buy directly from Škoda?
You can service your Škoda at most Škoda Retailers. The availability of services may change from time to time so we advise that you identify your local retailer and services provided here.
Finance
How do I know I’m getting the best price?
The benefit of this new sales model means the price is consistent across all Škoda Retailers. Škoda UK will invoice all customers at a consistent national price regardless of geographical location. We may of course continue to run promotions or provide discounts, for example to volume or key purchasers such as the NHS and other similar customers, but this will be consistent across all Škoda Retailers.
Can I negotiate the price of the Škoda I wish to purchase?
No, the Agency model means that Škoda UK will provide consistent national pricing through all Škoda Retailers; the Škoda Retailers will not be able to negotiate the price with you. From time to time Škoda UK may provide national offers. These would be consistently available across all Škoda Retailers.
The Škoda Retailer may however offer the Customer their own funding, benefits or incentives to facilitate a sale. These are provided under a separate contractual arrangement between the Škoda Retailer (or relevant third party supplier) and you. If you are obtaining these, this will be made clear to you before you sign the order form.
Will I get the same price online and offline?
It is currently not possible to purchase a Škoda Enyaq directly from Škoda UK online.
What happens if my finance or funding falls through?
Don’t worry, your order is still confirmed. Contact the Škoda Retailer to discuss alternative funding and they will assist you. If you change your mind, you can also cancel your order directly with the Škoda Retailer (please see your order terms and conditions which will set out the consequences of terminating your order in these circumstances).