My vehicle is affected. Do I need to take it to a workshop immediately?

No. This is not a mandatory safety recall in the UK, but is instead a voluntary service action, so you do not need to have the technical measure implemented in your vehicle.

The NOx emissions issue does not change the fact that your car remains safe and roadworthy. There is no evidence to suggest that the affected EA189 diesel engine vehicles present a risk to health or safety as a result of the NOx emissions issue.

In addition, this issue does not impact the fuel consumption or any other aspect of the affected vehicles’ performance during normal use.

Why does my car need a technical measure?

This is not a mandatory safety recall in the UK, but is instead a voluntary service action, so you do not need to have the technical measure implemented in your vehicle.

The purpose and rationale for the technical measures was to remove any possible concern that the vehicles did not meet the relevant legislative requirements.

If you do wish to have the technical measure implemented in your vehicle, please book an appointment with your local authorised ŠKODA dealership.

I’ve received a letter telling me that the technical measures for my vehicle are ready, what do I do now?

If you have received a letter from ŠKODA UK advising that the technical measures are now available for your vehicle, and you wish to have the technical measures implemented you may contact your local or preferred ŠKODA Authorised Repairer or book online by using our online service booking tool at your earliest convenience.

My vehicle is affected. Can I still drive it?

Yes. The emissions issue relates to the characteristics of nitrogen oxides (NOx) emissions when experiencing test conditions.

The NOx emissions issue does not change the fact that your car remains safe and roadworthy. There is no evidence to suggest that the affected EA189 diesel engine vehicles present a risk to health or safety as a result of the NOx emissions issue.

In addition, the result of your car’s MOT will not be affected by the NOx emissions issue, whether your car receives the technical measures or not and there is no reason why your car insurance would be affected by this NOx emissions issue.

My vehicle is affected. Will I be charged for getting the service action?

No, you will not be charged for the implementation of the technical measures.

ŠKODA will do its utmost to minimise any inconvenience including, if required, keeping you mobile while the work is carried out. ŠKODA can do the work alongside any scheduled service event you may have (although we recommend that you book the service action as soon as you can once it is available for your vehicle). You will also be able to have the work done at any ŠKODA Authorised Repairer.

I do not want to have my car updated. What will happen?

You are not required to have the technical measures implemented in your vehicle. This is not a mandatory safety recall in the UK, but a voluntary service action. Your vehicle has been approved by an independent approval authority, which means it is legally allowed to be driven on the roads (with or without the technical measure).

You are not, therefore, breaking the law by driving your vehicle and the NOx issue has no impact on the safety, legal compliance or roadworthiness of your vehicle.

The technical measures will not, therefore, be implemented in your vehicle without your consent.

We would, however, like to offer you the opportunity to implement the technical measures in your vehicle, and will implement the technical measure in your vehicle at your earliest convenience if you would like us to do so.

I have a complaint after my car has received the technical measure. What do I do?

If you experience a problem with your vehicle, please contact your local or preferred ŠKODA Authorised Repairer or call the Diesel-Hotline on 0800 298 6839.

The relevant approval authorities have tested and approved the technical measure, and have confirmed that it does not have an adverse effect on affected vehicles‘ official fuel consumption figures, CO2 emissions figures, engine power, maximum torque or noise emissions. This was a key precondition for approval of the technical measure by the relevant authorities.

Will I receive a confirmation from the ŠKODA Authorised Repairer after the technical measure has been implemented and what should I do if I ever lose that confirmation?

Yes, you will receive a written confirmation from the ŠKODA Authorised Repairer after the technical measure has been successfully implemented. If you lose this confirmation or have not received it, please contact our customer service team on 0800 298 6839.

Are EU6 diesel engines affected by the NOx emissions testing issue?

No, our EU6 diesel engines are not affected by the NOx emissions issue.

Can the update cause any damage to the vehicle?

No, the update cannot cause any damage to your vehicle.

Will the planned Service Action apply to all vehicles affected by this issue?

Yes, technical measures are available for all vehicles affected by the NOx emissions issue.

What should a customer do when purchasing a used car that is affected by the EA189 NOx issue that has not yet had the EA189 service action?

If you purchase a used vehicle that is affected by the EA189 NOx issue from one of our approved network of dealers, the vehicle should already have had the technical measure applied.

If you purchase a used vehicle from elsewhere (e.g. a private seller or a dealer outside of our network), and the vehicle has not yet had the voluntary service action applied, you can contact your nearest ŠKODA dealer and, if you wish to do so, have the EA189 service action applied to the vehicle.

For further information, you can also contact the ŠKODA diesel hotline on 0800 298 6839.

How do I find out whether the authority in my country has made the EA189 service action mandatory?

In the UK, this is not a mandatory update, but a voluntary service action. You do not therefore need to have the technical measures implemented in your vehicle in the UK unless you wish to do so.

To find out the position in other countries you can either contact ŠKODA customer services for the country, or the relevant government authority.

I am the owner of an affected vehicle and I have decided not to participate in the technical measure. Can I still temporarily travel to countries where the technical measure is the subject of a legally required mandated recall (e.g. Germany)?

Yes – owners with an affected vehicle that has not had the technical measure implemented can continue to drive their vehicle temporarily (e.g. on holiday) in those countries where the technical measure is the subject of a legally mandated recall. Further, owners with an affected vehicle can continue to drive their vehicle in the UK (whether or not the technical measures have been implemented in that vehicle).

I am an owner of an affected vehicle and live in the EU28. I chose not to take part in the software update. What happens if I move permanently to a country where the technical measure is mandatory and I want to take my car with me?

If you wish to take your vehicle permanently to another country, you will have to ensure that you meet the requirements of that country, for example you might have to register your vehicle in that country. Please contact your ŠKODA authorised repairer or ŠKODA customer service team in the new country for further information. Either they or the relevant local authority should be able to inform you whether or not you are required to have the technical measure implemented on your vehicle.