Our customers, colleagues and communities are at the heart of everything we do. We want to reassure you we’re following government advice, and working responsibly with our Retailer network to support our customers.
If you have a general enquiry or need urgent vehicle maintenance, many of our Retailers are still available via telephone and email to support you.
If you’re a key worker, as defined by the government, and need urgent vehicle maintenance please contact our Customer Service Centre on 0114 450 3302.
There’s lots of advice and answers to the most frequently asked questions below and if your question’s not answered you can email us directly here. If your query is urgent and you really need to speak to us direct, call 03330 037 504. Please note, because we’re prioritising contact from keyworkers and those with urgent mobility requirements, and there are fewer staff available than normal, there may be a delay in response.
If your query is about finance, please visit https://customer.vwfs.co.uk/contact-us.html for advice.
These are challenging times for everyone, but ŠKODA will continue to work closely with all our partners and communities, so we can move forward together.
Thank you for your understanding.
Latest information and answers to the frequently asked questions from ŠKODA UK.