• Citigo
      • CITIGO 5 Door
        CITIGO 5 Door from  8,985
        CITIGO 5 door
        • ​Our smart city car​​
        • Big on quality and value for money
        • A generous, flexible interior space
        • boot space251l /959l
        • up to0mpg
        • from0g/km
      • CITIGO 5 Door Monte Carlo
        CITIGO 5 Door Monte Carlo from  11,520
        CITIGO 5 Door Monte Carlo
        • ​​​​​​​​​​​15-inch Auriga black alloy wheels​​​​​​​​​
        • Lowered suspension​​
        • ​​Front and rear spoile​r​​
        • boot space251l /959l
        • up to0mpg
        • from0g/km
  • Fabia
      • FABIA Hatch
        FABIA Hatch from  11,295
        Fabia Hatch
        • ​​​​​The next step in ŠKODA’s design language
        • ​​Outstanding interior space
        • ​​​Become the designer with our Colour Concept
        • boot space330l /1150l
        • up to0mpg
        • from0g/km
      • FABIA Estate
        FABIA Estate from  13,175
        FABIA Estate
        • ​​​​The next step in ŠKODA's design language​
        • Available with a host of ‘Simply Clever’ solutions
        • ​Up to 1,395 litres of boot space​​​
        • boot space530l /1395l
        • up to589mpg
        • from88g/km
      • FABIA Monte Carlo
        FABIA Monte Carlo from  16,100
        FABIA Monte Carlo
        • ​​​​​​​​​​16" Italia black alloy wheels
        • ​LED daytime running lights
        • ​​​Pan​oramic glass roof
        • boot space330l /1150l
        • up to0mpg
        • from0g/km
  • Rapid
      • RAPID
        RAPID from  15,345
        RAPID
        • ​​​​​​​Our new family car​​​​​​​
        • Hatchback body style with fantastic interior space
        • Up to 1490 litres of boot space
        • boot space550l /1490l
        • up to0mpg
        • from0g/km
  • Rapid Spaceback
      • RAPID SPACEBACK
        RAPID SPACEBACK from  14,410
        RAPID Spaceback
        • ​​​Dynamic and fresh design​
        • Spacious passenger leg room and boot
        • ​​Up to 1,380 litres of boot space
        • boot space415l /1380l
        • up to0mpg
        • from0g/km
  • Octavia
      • OCTAVIA Hatch
        OCTAVIA Hatch from  17,195
        OCTAVIA Hatch
        • ​​​​​​​​​​​All-new bold exterior design
        • Now available with enhanced driver assistance systems
        • ​Its spacious, premium interior makes it perfect for families
      • OCTAVIA Estate
        OCTAVIA Estate from  18,395
        OCTAVIA Estate
        • ​​​​​​​​​​The hugely spacious Octavia Estate has never felt more agile​
        • Filled with the latest technology and connectivity
        • ​Available with enhanced driver assistance systems
      • OCTAVIA Scout
        OCTAVIA Scout from  26,685
        OCTAVIA Scout
        • ​​​​​​​​​​​Features a rugged new design
        • ​​Offers practicality and uncompromising performance
        • ​​Available with the latest technology and connectivity​
      • OCTAVIA vRS Hatch
        OCTAVIA vRS Hatch from  25,185
        OCTAVIA vRS Hatch
        • ​​​​​​​​​​​Showcases a dynamic new design
        • ​​The perfect combination of space, pace and power
        • ​​Available with enhanced driver assistance systems​
      • OCTAVIA vRS Estate
        OCTAVIA vRS Estate from  26,385
        OCTAVIA vRS Estate
        • ​​​​​​​​​Showcases a dynamic new design
        • ​​The perfect combination of space, pace and power
        • ​​Available with the latest technology and connectivity​
  • Superb
      • SUPERB Hatch
        SUPERB Hatch from  20,050
        SUPERB Hatch
        • Style and space redefined
        • Our flagship family executive
        • ​​Auto Express 'Best Famil​​y Car' 2015​
        • boot space625l /1760l
        • up to0mpg
        • from0g/km
      • SUPERB Estate
        SUPERB Estate from  21,330
        SUPERB Estate
        • The most spacious and com​​fortable ŠKODA yet
        • Our flagship family executive
        • Auto Express 'Best Family Car' 2015
        • boot space660l /1950l
        • up to0mpg
        • from0g/km
  • Yeti
  • All-New Karoq
  • Kodiaq
      • KODIAQ
        KODIAQ from  22,190
        KODIAQ
        • ​​​​Our first car to offer seven seats
        • Design, space, functionality and connectivity​​​ combined
        • Best large SUV - WhatCar? Car of the Year 2017 awards​
      • KODIAQ Scout
        KODIAQ Scout from  32,330
        KODIAQ Scout
        • ​​Features a rugged new design
        • ​Offers practicality and uncompromising performance
        • Available with the latest technology and connectivity​

Trust Building Measure

EA189 Service Action - Trust Building Measure

1. What is ŠKODA’s Trust Building Measure?

With the Trust Building Measure, ŠKODA is informing its customers that it would consider any complaints that are established to have arisen as a result of the implementation of the technical measure on vehicles affected by the EA189 Service Action and that relate to certain parts of the engine and exhaust treatment system. The Trust Building Measure applies for a period of 24 months from when the vehicle receives the technical measure and only to vehicles with mileage of under 160,000 miles at the time the Trust Building Measure is implemented (whichever comes earlier).

ŠKODA has always said that implementing the technical measure has no adverse impact on fuel consumption figures, CO2 emissions figures, engine output, torque, noise emissions, or durability of the engine and its components. All figures relevant to type approval for the vehicle will remain valid. The regulatory authorities have expressly confirmed that the regulatory requirements are met. The confirmation also applies to the durability requirements for emission control systems. The Trust Building Measures has no bearing on this position.

With the Trust Building Measure, ŠKODA is sending a clear signal that the update has no negative effects on vehicle durability. This measure should serve to strengthen customer confidence in the technical measure and should encourage more customers to have their cars updated.

Customers can soon receive detailed information about the terms and scope of the Trust Building Measure from all authorized dealers and workshops for their respective vehicle brand.

2. Which brands are offering the Trust Building Measure and which models are affected?

The Trust Building Measure applies to all Volkswagen, Volkswagen Commercial Vehicles, Audi, SEAT and ŠKODA models with EA189 type diesel engines that have received the technical measure.

3. To whom does the Trust Building Measure apply?

The Trust Building Measure will be offered to all ŠKODA customers whose vehicles are fitted with an EA189 type diesel engine and who  have their vehicle updated as part of the technical measures in the context of the EA189 Service Action. It applies only to vehicles with mileage of under 160,000 miles at the time the Trust Building Measure is implemented. To be eligible, customers must present proof that all manufacturer-recommended service and maintenance work has been completed (i.e. this applies to vehicles with a full service history).

The Trust Building Measure also extends to all customers whose eligible vehicles have already received the technical measure, from the date they received it (provided that all other requirements for the Trust Building Measure are met). The Trust Building Measure is linked to the vehicle identification number and would extend to a new owner if the vehicle is sold within the 24-month period covered by the application criteria.

The Trust Building Measure applies worldwide with the exception of the United States, Canada and South Korea, which are subject to different regulations.

4. Which components are covered by the Trust Building Measure?

The Trust Building Measure covers a total of 11 components within the exhaust gas recirculation system, the fuel injection system and the emissions after treatment system: lambda probe, temperature sensor, EGR changeover valve, exhaust gas recirculation valve, exhaust gas recirculation pressure differential sensor, injector, high pressure pump, fuel rail, pressure control valve, pressure sensor, high pressure pipelines.

The Trust Building Measure has no bearing on ŠKODA’s position that the technical measures do not have any negative effects on the durability of the engine and its components. The regulators have confirmed that the technical measures meet all legal requirements and have no adverse impact on fuel consumption figures, CO2 emissions figures, engine output, torque and noise emissions.

5. What are the conditions for the Trust Building Measure?

In addition to the conditions outlined above:

(1) The Trust Building Measure

  • can only be made to, assessed by and used with an authorised dealer,
  • applies to complaints only in materials used and work performed on the following components of the EGR, fuel injection system and emissions after treatment system: lambda probe, temperature sensor, EGR changeover valve, EGR valve, EGR pressure differential sensor, injector, high pressure pump, fuel rail, pressure control valve, pressure sensor, high pressure pipelines,
  • does not cover replacement vehicles, out of pocket expenses, damages etc.

(2) provided that

  • the affected EA189 vehicle has participated in the service action 23R6
  • the vehicle has been correctly serviced in accordance with the service schedules, updates and recalls as required by ŠKODA

(3) and provided that none of the following cases apply:

  • cases of natural wearing, ie impairment of vehicle by wear and tear,
  • the owner or a non authorised service partner or dealer has not orderly repaired, serviced or cared the vehicle (e.g. by using non genuine parts etc.),
  • instructions for operation, treatment and care of the vehicle as e.g. outlined in the instruction manual have not been met,
  • vehicle has been damaged by third party instances or external conditions such as accident, thunderstorm / hail, flood etc. which has caused the issue complained of,
  • any complaint regarding the particulate filter which is due to ash load,
  • parts have been built into the vehicle or the vehicle has been changed in an unauthorised way, e.g. through (chip) tuning,
  • vehicle has been operated improperly, eg for motorsport competitions or in case of overload,
  • vehicle holder has not notified a complaint within a reasonable time frame,
  • vehicle holder has not given ŠKODA the opportunity to deal with the issue within a reasonable time frame.

6. Does the Trust Building Measure also apply if my vehicle has already participated in the technical measure?

Yes. As above, the Trust Building Measure also extends to all customers whose eligible vehicles have already received the technical measure, from the date they received it (provided that all other requirements for the Trust Building Measure are met).

If any customer has already incurred costs for relevant work performed on their vehicle, which they established to have arisen as a result of the implementation of the technical measure, ŠKODA will be pleased to investigate for you whether those costs will be covered by ŠKODA. Any requests for such cost coverage must be made to an authorised ŠKODA service partner within the same country as the work was conducted before 31 December 2017.