No. Once the technical measures for your vehicle are ready to be implemented, we will write directly to you with details of how and when they can be implemented in your vehicle.
The NOx emissions issue does not change the fact that your car remains safe and roadworthy. There is no evidence to suggest that the affected EA189 diesel engine vehicles present a risk to health or safety as a result of the NOx emissions issue.
In addition, this issue does not impact the fuel consumption or any other aspect of the affected vehicles’ performance during normal use.
If you have received a letter from ŠKODA UK advising that the technical measures are now available for your vehicle, you should
contact your local or preferred ŠKODA Authorised Repairer or
book online by using our online service booking tool at your earliest convenience.
Yes. The emissions issue relates to the characteristics of nitrogen oxides (NOx) emissions when experiencing test conditions.
In addition the result of your car’s MOT will not be affected by the NOx emissions issue, whether your car receives the technical measures or not and there is no reason why your car insurance would be affected by this NOx emissions issue.
Once the technical measures are ready to be implemented for your particular vehicle, ŠKODA will be in touch directly with further details. ŠKODA are working closely with our network of Authorised Repairers to ensure that they’re fully prepared to carry out this service action for you.
No, you will not be charged for the implementation of the technical measures.
Once the technical measures for your vehicle are ready to be implemented, we will write directly to you with details of how and when they can be implemented in your vehicle.
ŠKODA will do its utmost to minimise any inconvenience including, if required, keeping you mobile while the work is carried out. ŠKODA can do the work alongside any scheduled service event you may have (although we recommend that you book the service action as soon as you can once it is available for your vehicle). You will also be able to have the work done at any ŠKODA Authorised Repairer.
No, our EU6 diesel engines are not affected by the EA189 Service Action.
No, the update cannot cause any damage to your vehicle.
Yes, all vehicles affected by this will have technical measures made available.
If you purchase your used vehicle from one of our approved network of dealers, the vehicle should already have had the technical measure applied and so you do not need to do anything.
If you purchase your used vehicle from elsewhere (e.g. a private seller or a dealer outside of our network), and the vehicle has not yet had the voluntary service action applied, you can contact your nearest ŠKODA dealer and, if you wish to do so, have the voluntary service action applied to the vehicle.
For further information, you can also contact the ŠKODA diesel hotline on 0800 298 6839.
ŠKODA have already communicated directly with customers who were registered as the owner of an affected vehicle via a number of letters. You can also check if your vehicle is affected by using the VIN Checker tool on our
Yes – owners with an affected vehicle can continue to drive their vehicle in Germany when on holiday (whether or not the technical measures have been implemented in that vehicle). Further, owners with an affected vehicle can continue to drive their vehicle in the UK (whether or not the technical measures have been implemented in that vehicle).
© ŠKODA AUTO a.s. 2018