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EA189 Service Action - FAQs

My vehicle is affected. Do I need to take it to a workshop immediately?

No. Once the technical measures for your vehicle are ready to be implemented, we will write directly to you with details of how and when they can be implemented in your vehicle.

The NOx emissions issue does not change the fact that your car remains safe and roadworthy. There is no evidence to suggest that the affected EA189 diesel engine vehicles present a risk to health or safety as a result of the NOx emissions issue.

In addition, this issue does not impact the fuel consumption or any other aspect of the affected vehicles’ performance during normal use.

Why does my car need a technical measure?

I’ve received a letter telling me that the technical measures for my vehicle are ready, what do I do now?

My vehicle is affected. Can I still drive it?

My vehicle is affected. Who will contact me about the next steps?

My vehicle is affected. Will I be charged for getting the repair?

I do not want to have my car updated. What will happen?

When will I be contacted with further information?

I have a complaint after my car has received the technical measure. What do I do?

Will I receive a confirmation from the ŠKODA Authorised Repairer after the technical measure has been implemented and what should I do if I ever lose that confirmation?

Are EU6 diesel engines affected by the NOx emissions testing issue?

Can the update cause any damage to the vehicle?

Will the planned Service Action apply to all vehicles affected by this issue?

What should a customer do when purchasing a used car that has not yet been updated with the software?

How have customers with affected vehicles, in the first instance, been contacted?

How do I find out whether the authority in my country has made the update mandatory?

I am the owner of an affected vehicle and I have decided not to participate in the technical measure. Can I
still temporarily travel to countries where the technical measure is the subject of a legally required
mandated recall (e.g. Germany)?

I am an owner of an affected vehicle and live in the EU28. I chose not to take part in the software implementation measure. What happens if I move permanently to a country where the technical measure is mandatory and I want to take my car with me?