Milton Keynes, September 30, 2015 – Volkswagen Group UK is announcing its action plan to correct the emissions characteristics of certain diesel vehicles.
In the coming days, the VIN (Vehicle Identification Number) details of affected cars will be released to retailers. In addition, a self-serve process for customers to check if their vehicle is affected will be set up.
Step by step, affected customers will be contacted, with details of a process to get their vehicles corrected in the near future. In the meantime, all vehicles are technically safe and roadworthy.
Under the action plan, the Volkswagen Group brands whose vehicles are affected will present the technical solutions and measures to relevant responsible authorities in October.
Customers with these vehicles will be kept informed over the coming weeks and months. All of the Group brands affected will set up national websites to update customers on developments.
The specific numbers of vehicles in the UK affected per brand are as follows:
Volkswagen Group UK is committed to supporting its customers and its retailers through the coming weeks.
ŠKODA customers are the happiest car owners in Britain, according to the UK's largest independent automotive customer satisfaction survey, Driver Power. The brand secured an incredible gold rush of awards in the Driver Power 2017 New Car Survey with the Superb and Yeti proving to be the star performers, taking first and second place in the overall Car of the Year ranking. The duo also took top honours in their respective segment categories, outscoring the competition in the survey's individual vehicle attribute sections. In total, ŠKODA was awarded 10 Gold, Silver and Bronze awards.
ŠKODA UK has launched its first online showroom. Customers can access the ŠKODA Live Tour on their computer, tablet or smartphone – and gain the showroom experience at a time and place that suits them. ŠKODA Live Tour instantly connects the customer to a ŠKODA Product Host by an internet video link, who takes them into the Live Tour showroom and introduces the ŠKODA models.
© ŠKODA AUTO a.s. 2018