Some really helpful people

Association of Car Fleet Operators

www.acfo.org

The website of the fleet managers’ association offers news, fleet management advice, contact information for key personnel and details of resources for members.

British Vehicle Rental and Leasing Association

www.bvrla.co.uk

The BVRLA website carries a vast amount of useful information on all aspects of rental, leasing and fleet management for passenger

Society of Motor Manufacturers and Traders

www.smmt.co.uk

The SMMT represents the UK motor industry, and the website includes information such as vehicle sales data, consumer advice, recall details and a supplier directory.

Retail Motor Industry Federation

www.rmif.co.uk

A resource for fleet operators offering information on accredited dealers, servicing, fuel and codes of practice, as well as an arbitration service for disputes.

Financial Ombudsman Service

www.financial-ombudsman.org.uk

A wholly independent service set up by Parliament to act as an arbitrator in financial disputes including insurance and credit/leasing agreements.

Vehicle Licensing Online

www.vehiclelicence.gov.uk

The site answers commonly-asked questions and enables you to apply for a Vehicle Excise Duty disc online or find out what DVLA records are held for individual vehicles.

Department for Transport

www.dft.gov.uk

News, speeches and information from the Department for Transport and its ministers, as well as consultations and campaigns currently being undertaken.

Finance & Leasing Association

www.fla.org.uk

The body which represents organisations offering credit and leasing. The site also gives customers impartial advice and sets out financial codes of practice.

Vehicle Certification Agency

www.vca.gov.uk

The website of the agency that gives type approval for new vehicles also contains a database of official CO2 and MPG figures for all cars on sale in the UK.