ŠKODA Fleet SLA (Service level agreement)

Participating ŠKODA authorised retailers have signed up to a service level agreement so that fleet managers can be confident that their drivers receive a consistent experience across the UK.
Features SLA Benefits
Short lead times Vehicles to be booked in with a lead time of no longer than three working days, or 5 days if a courtesy car is required Quick access to workshop when required
Priority bookings Priority booking for emergency or safety-related work Time off road minimised
Collection & delivery Free collection and delivery within a 10 mile radius, or up to a 20 minute drive time in urban / metropolitan areas Inconvenience of service and maintenance work reduced
Onward mobility Courtesy car or onward mobility provided if the car is to be unexpectedly kept overnight Help getting to your destination
Courtesy car Courtesy car provided for warranty related work Drivers’ schedules not disrupted by warranty work
Genuine parts Only genuine ŠKODA parts fitted for every job The right parts, supplied fast
Car washed Car to be washed after every service Saves you a job!
Personal service Named ŠKODA authorised retailer - fleet aftersales contact Consistent, personal service experience
Transparency Review with fleet manager or driver of all work undertaken Clarity of what work completed and why
Follow up Follow up contact with fleet manager or driver within 3 working days Ensures you are happy with the service received
Bulbs & blades Up to 0.2 hrs per visit free of charge fit of wiper blades and exterior bulbs purchased from the ŠKODA authorised retailer* Maintenance costs reduced


For more information please have a read of our guide to ŠKODA Fleet Aftersales.


Please Note
* Collection and delivery not available for wiper blade or bulb replacement