Participating ŠKODA authorised retailers have signed up to a service level agreement so that fleet managers can be confident that their drivers receive a consistent experience across the UK.
| Short lead times |
Vehicles to be booked in with a lead time of no longer than three working days, or 5 days if a courtesy car is required |
Quick access to workshop when required |
| Priority bookings |
Priority booking for emergency or safety-related work |
Time off road minimised |
| Collection & delivery |
Free collection and delivery within a 10 mile radius, or up to a 20 minute drive time in urban / metropolitan areas |
Inconvenience of service and maintenance work reduced |
| Onward mobility |
Courtesy car or onward mobility provided if the car is to be unexpectedly kept overnight |
Help getting to your destination |
| Courtesy car |
Courtesy car provided for warranty related work |
Drivers’ schedules not disrupted by warranty work |
| Genuine parts |
Only genuine ŠKODA parts fitted for every job |
The right parts, supplied fast |
| Car washed |
Car to be washed after every service |
Saves you a job! |
| Personal service |
Named ŠKODA authorised retailer - fleet aftersales contact |
Consistent, personal service experience |
| Transparency |
Review with fleet manager or driver of all work undertaken |
Clarity of what work completed and why |
| Follow up |
Follow up contact with fleet manager or driver within 3 working days |
Ensures you are happy with the service received |
| Bulbs & blades |
Up to 0.2 hrs per visit free of charge fit of wiper blades and exterior bulbs purchased from the ŠKODA authorised retailer* |
Maintenance costs reduced |
For more information please have a read of our guide to ŠKODA Fleet Aftersales.